Client Experiences
Hear from watch owners who have trusted Crown & Caliber with their treasured timepieces
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James Morrison
Vancouver, BC
Catherine restored my grandfather's pocket watch that had been sitting dormant for twenty years. Her attention to preserving the original dial patina while ensuring proper function impressed me greatly. The watch now keeps excellent time and carries renewed significance for our family.
October 2024
Sarah Kwan
Kelowna, BC
My vintage chronograph received mainspring service and the improvement in power reserve and accuracy exceeded expectations. David explained the entire process clearly and provided honest assessment about parts that needed replacement versus those still serviceable. Transparent pricing and excellent communication throughout.
September 2024
Robert Chen
Calgary, AB
Crown & Caliber performed chronometer certification on my high-grade movement. The detailed testing documentation and the actual certificate proving COSC compliance added significant value to my collection piece. Their expertise with precision adjustments really shows in the final accuracy results.
October 2024
Emily Watson
Victoria, BC
Rebecca's dial restoration work on my water-damaged vintage watch surpassed my hopes. She provided options ranging from conservation to complete refinishing, explaining the implications of each approach. I chose minimal intervention and the result preserves authenticity while removing the damage. Very pleased with the outcome.
November 2024
David Lemieux
Kamloops, BC
After disappointing experiences at general repair shops, finding Crown & Caliber proved fortunate. They properly diagnosed issues previous technicians missed and explained why certain repairs were necessary. The quality of work and depth of knowledge regarding vintage movements sets them apart from typical facilities.
October 2024
Margaret Patterson
Penticton, BC
My husband's watch, which stopped running after years of daily wear, now functions perfectly following complete service at Crown & Caliber. Their detailed explanation of necessary repairs and transparent pricing made the decision straightforward. The watch runs more accurately than when originally purchased.
September 2024
Success Stories
Vintage Chronograph Restoration
Initial Challenge
Client inherited a 1960s chronograph that had been stored improperly for thirty years. The movement displayed severe corrosion, the mainspring had completely lost tension, and the dial exhibited water damage with deteriorated luminous material.
Solution Process
Complete disassembly revealed extensive rust on steel components requiring careful removal without damaging surrounding parts. We sourced appropriate replacement components including mainspring, balance staff, and jewels. Dial restoration employed conservation techniques that stabilized damage while preserving original character. The chronograph complication required complete overhaul with proper lubrication of intricate gear train components.
Results Achieved
After six weeks of meticulous work, the chronograph functions flawlessly with all complications operating smoothly. Accuracy testing demonstrated reliable timekeeping within acceptable vintage standards. The client expressed deep satisfaction that this family heirloom now functions reliably while retaining its authentic vintage character.
Precision Movement Certification
Initial Challenge
Collector acquired a high-grade mechanical movement and sought official chronometer certification to document its precision capabilities. The movement displayed good performance but required optimization to meet stringent COSC standards.
Solution Process
Initial assessment confirmed the movement possessed quality components suitable for chronometer performance. Complete service addressed lubrication and cleaned all components. Precision adjustments focused on balance wheel timing and hairspring manipulation to optimize isochronism across positions. Temperature testing identified necessary compensation adjustments. Fifteen days of continuous monitoring measured accuracy in five positions at three temperatures.
Results Achieved
The movement achieved chronometer certification with daily rates falling well within COSC tolerances. Official documentation provides third-party validation of precision that enhances collection value. Client expressed particular satisfaction with detailed testing records explaining the certification process and performance metrics achieved.
Contact Information
Reach Our Team
Address
478 Bernard Avenue
Kelowna, BC V1Y 6N7
Canada
Business Hours
Drop-off and pickup by appointment recommended to ensure horologist availability for consultation. Walk-ins welcome during business hours.
Professional Credentials
Certified Horologists
All technicians hold professional watchmaking certifications from recognized horological institutions including SAWTA and British Horological Institute affiliations.
Established 1987
Thirty-eight years of continuous service in Kelowna providing mechanical watch restoration to collectors and owners throughout British Columbia and beyond.
3,800+ Watches Serviced
Extensive experience with diverse mechanical movements from vintage pocket watches to contemporary complications requiring specialized knowledge and techniques.
Ready to Restore Your Timepiece?
Join satisfied clients who have trusted Crown & Caliber with their valued mechanical watches. Contact our team to discuss your timepiece's restoration needs.
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