Terms of Service

Introduction

These Terms of Service govern your use of Crown & Caliber's website and watch repair services. By accessing our website or engaging our services, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use our website or services. For questions regarding these terms, contact us at [email protected]

1. Definitions

• "Service" refers to mechanical watch repair, restoration, and certification services provided by Crown & Caliber
• "User" or "Client" means any person accessing our website or engaging our services
• "Content" includes all text, images, and materials on our website
• "We", "Us", or "Our" refers to Crown & Caliber

2. Use of Services

Eligibility

Our services are available to individuals who are at least 18 years old and have the legal capacity to enter into binding contracts. By using our services, you represent that you meet these requirements.

Account Responsibilities

• You must provide accurate and complete information when engaging our services
• You are responsible for maintaining the confidentiality of any account credentials
• You must notify us immediately of any unauthorized use of your account
• You are responsible for all activities that occur under your account

Service Limitations

• Services are provided for personal use only
• We reserve the right to refuse service for any timepiece at our discretion
• Service availability is subject to horologist capacity and parts availability
• Estimated completion times are approximate and not guaranteed

3. Prohibited Activities

Users may not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of Crown & Caliber or third parties
• Transmit harmful code, viruses, or malicious software
• Attempt unauthorized access to our systems or networks
• Engage in fraudulent activities or misrepresent information
• Harass, abuse, or harm other users or our staff
• Use our services for any unlawful purpose

4. Service Terms and Conditions

Service Estimates

Initial service estimates are based on preliminary examination. Final costs may vary based on actual condition discovered during servicing. We will contact clients before proceeding with any additional repairs exceeding the original estimate by more than 20%.

Payment Terms

• Payment is due in full upon completion of services
• Accepted payment methods include cash, credit cards, and bank transfers
• Timepieces will not be released until full payment is received
• Returned payment fees will be charged for insufficient funds

Warranty

We provide a one-year warranty on labor and replaced parts for completed services. This warranty covers defects in workmanship but does not cover:

• Damage from misuse, accidents, or unauthorized repairs by others
• Normal wear and aging of components
• Water damage if water resistance was not specifically serviced
• Cosmetic issues unrelated to our service work

5. Intellectual Property Rights

All content on this website, including text, graphics, logos, and images, remains the property of Crown & Caliber or its content suppliers. You are granted a limited license for personal use only.

• No reproduction of content without written permission
• User-generated content submitted to us may be used for testimonials with consent
• Third-party trademarks and brand names are property of their respective owners

6. Disclaimers and Limitations of Liability

Service Disclaimers

Services are provided on an "as is" basis. While we employ best practices in horological repair:

• We make no guarantees regarding specific accuracy outcomes for vintage timepieces
• Restoration results depend on component condition and availability
• Historical patina and aging cannot always be reversed
• We are not liable for pre-existing damage discovered during service

Limitation of Liability

Our liability for any claim related to services is limited to the service fees paid. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or business opportunities
• Sentimental or emotional value of timepieces
• Market value fluctuations of watches

7. Client Responsibilities

• Provide accurate information about watch history and previous repairs
• Disclose any known issues or damage to the timepiece
• Maintain appropriate insurance coverage for valuable timepieces
• Retrieve completed watches within 60 days of notification
• Storage fees of $10 CAD per day apply after 60 days

8. Dispute Resolution

Informal Resolution

In the event of any dispute, clients agree to first attempt informal resolution by contacting our management team. Most concerns can be addressed through good-faith discussion.

Mediation

If informal resolution fails, parties agree to engage in mediation before pursuing legal action. Mediation costs will be shared equally between parties.

Governing Law

These terms are governed by the laws of British Columbia, Canada. Any legal proceedings must be brought in the courts of Kelowna, British Columbia.

9. Termination

We reserve the right to terminate or suspend access to our services immediately, without prior notice, for:

• Breach of these Terms of Service
• Non-payment for services rendered
• Abusive or threatening behavior toward staff
• Fraudulent activity or misrepresentation

Upon termination, your right to use our services ceases immediately. Provisions regarding liability limitations, intellectual property, and dispute resolution survive termination.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email to active clients.

Continued use of our services after changes constitutes acceptance of the updated terms. If you do not agree to new terms, discontinue use of our services.